Client Liaison

Central North Island (based Tauranga)

About our client employer

Our client employer, Vertical Horizonz New Zealand (VHNZ) | Poutū Huapae, have training centres throughout New Zealand and are the recognised leader in ‘real training that saves lives’.

 

Passion is evident in the emphasis that they place on quality, safety – and as they set the benchmark in whatever they do.   You can read more about the company here: https://www.verticalhorizonz.com or watch the video below.

Why you'll love working in this team 

VHNZ offers a supportive culture with opportunities for personal and professional development.  Theirs is a highly progressive and innovative company that cares about employee well-being and professional development. There are continuous opportunities for advancement and self-improvement within the organisation.

We are looking for a highly motivated individual to join the Client Liaison team in Tauranga. The role requires excellent organisation skills, as you will: 

  • Manage a high volume of client inquiries

  • Coordinate courses

  • Maintain client relationships

  • Handle trainer logistics

 

Day-to-day responsibilities of the role include:  

  • Providing professional first response customer service to clients who contact VHNZ via phone, email, website, or in-person inquiries.

  • Liaising with clients to ensure their training requests and requirements are met in a professional and timely manner. 

  • Inputting and maintaining all relevant training and client details in the VHNZ sales and training management systems. 

  • Coordinating client-specific and public courses, ensuring all necessary facilities, equipment, and site specific requirements are arranged. 

  • Coordination of trainers for courses, ensuring suitable trainers are booked and reasonable workloads are maintained. Trainer travel, car hire and accommodation to be arranged for trainers (where applicable). 

  • Managing and developing customer relationships.

 

Hours of work 

Nationally, the team of 11 provide coverage from 7.30am to 5pm, Monday to Friday.  This role will be: 

  • 40 hours per week

  • Monday to Friday

  • Ideally, hours to be 8.30am to 5pm

  • Some flex or variation may be required to provide the coverage noted above

 

Hourly rate

  • Up to $27.50 per hour

  • Plus employee benefits including medical (fully paid for employees)

 

About you 

  • You enjoy working with people and excel in a fast-paced environment with supportive teammates and a positive plus rewarding workplace culture.

  • You are a supportive team player who possesses the capability to work independently and collaboratively within a team.

  • You can communicate with a diverse array of people in a professional manner.

  • You're confident and skilled at building rapport with customers.

  • You have excellent time management and administrative skills.

  • Attention to detail is one of your strengths.

  • You possess the ability to problem-solve and maintain composure in high-pressure situations.

  • Proficiency in Microsoft Office Suite is a plus.

Apply today!

  • We will be reviewing applications as they are received, so apply today (or as soon as you can)

  • Upload your CV

  • And add a covering letter or note to tell us why this role is of interest to you

  • Ready to make a difference with VHNZ? 

  • Visit the company’s website for more information about their clients and projects

Please note 

In lieu of a formal closing date, screening and shortlisting of candidates may commence as applications are received.

 

Important information for all applicants

  • You must be living in New Zealand AND

  • Legally entitled to work full-time (approximately 40 hours) per week when you apply for this job

  • If you are living outside of New Zealand and/or you are not legally entitled to work full-time hours, then your application may be declined without reply